Support
If something isn’t working, here’s how to get help.
Self-serve first
Most issues are covered in Debugging. Specifically:
- Connection problems → Setup and Debugging
- Authentication errors → Authentication
- Tool errors → Debugging: the tool call failed
Contact
| Reason | How |
|---|---|
| Bug report or unexpected error | Email support@traveler.md with steps to reproduce |
| Security issue | Email support@traveler.md (please don’t post in public) |
| Partnership or integration question | Email partnerships@traveler.md |
When emailing, please include:
- The client you’re using (Claude, OpenClaw, Hermes, custom)
- The tool that failed, if known
- The error message exactly as you saw it
- The approximate time it happened (helps us trace logs)
We’ll try to reply as quickly as possible.
FAQ
Is my Traveler.md shared with anyone by default?
No. Only clients you’ve explicitly connected can read it, and only within the scopes you approved.
Can I export my data?
Yes. Your Traveler.md and every Trip.md are downloadable from your account at any time. Portability is the point.
Can I delete my account? Yes. Account deletion removes your files and revokes all connected client tokens immediately.